Dedicated

Dedicated


I’m Dr. Paola Leone and I’m Dr.
Gregory Vaughan and together we are the owners of Leone and Vaughan Orthodontics. I’m Michael Gaberman Vice President Washington Trust Bank. I’m from a small town from the south of Italy. Our family was pretty
modest. My dad worked for a post office, my mom worked for a city hall. None of our family members have ever owned a business so starting this challenge was definitely
something new to us. Now we have three successful practices and
we are among the top Orthodontists in Seattle. I feel like we could have not
accomplished that without their help in Washington trust. When I was working with Paula and Greg very early on, they had some reservations because they made a bad business
investment set them down and I said you need to stop throwing money at this
bad problem because it’s tying up your cash flow, it’s tying up millions of
dollars in an asset that really is never going to go forward. It didn’t take a
lot of convincing but I just laid out the facts and once they made that
difficult decision, I fully had to support them going forward and it was
very easy because the hurdles that were in place where no longer and they’ve been able to literally
almost triple their revenues in the last five years because they made that hard
decision. We really have a passion for our profession and I think our patients see
the commitment to excellence, and they see the commitment to taking the best possible care of each and every one of our patients. One of the things that we really
enjoyed and enjoy about our relationship with Washington Trust and with Michael Gaberman is that he brought a level of expertise to us that we really really needed. So then we had the potential
to grow a business we just didn’t know how. We didn’t have the background to do so
so I felt like he gave us the words of encouragement when we needed it. He gave us the financial support of course but thats not only it. We have to laugh with him. We have to call in panic “Hey what can we do?” He was there for us, every step of the way. We want to make sure that we’re making the
right decisions so that two, three, four years down the road whatever decision we made has blossomed
into something much greater than that time. Not a lot of organizations have the
luxury of the time frame that we get to operate under. Their publicly-traded,
they’re asked to put up numbers every quarter. We are asked to put up numbers over time and make sure that
decisions are aligned with the values of the organization. They made us feel they
care about us, they care about our success, cause our success was their success and I
feel like we got the guidance freaked out we got that guidance we got that, you know, help
throughout the daily operation that daily challenges we had to overcome and they helped
us through this process and we became friends. We met
our banker in Italy and we just went on vacation together together and I think that’s a kind of
care they provided for us. Most of the people in Seattle don’t know who
Washington Trust is if they’re not a customer there. When they are introduced to us by
someone that they’re close to, they quickly understand and how connected
we are to that clients business and success and how passionate they are about
working with Washington Trust. I can’t think of a single instance when someone
comes in to talk to somebody at Washington Trust that they don’t feel like I need
to be part of this organization. There’s no sales job going on. It’s very human it’s very
natural and it’s a conversation that fits with the way they like to do
business and they become a client almost immediately. When a patient walks in our door we want them to feel unique, we want them to feel special. I felt like since the
very first time in walked in Washington Trust Bank that’s the way we felt,
we felt like day they were treating us as we were the only clients on
earth for them. That’s when we realized that we were sharing the same goal,
the same commitment and that really made us realize we were in the right place.

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