Speak English Fluently – How To Answer The Phone

Speak English Fluently – How To Answer The Phone


– “Speak English Fluently:
How to Answer the Phone.” One of the biggest challenges when it comes to speaking
English fluently, especially for people
who are getting started, you’re just learning the English language, I remember one of the things that scared the heck out of me was when I had to pick up the
phone and talk to someone. It’s bad enough that English
is not your first language, especially when you are in school or you are in a business setting, you’re dealing with people. You don’t have that face
to face interaction. It means that you don’t
have your body language, you don’t have your facial
expression into play, so now all you have is your voice, then it makes you very, very nervous. So today I’m gonna give you
five tips that will help you. When you’re answering on the phone, how do you speak with clarity,
conviction, and power? So tip number one. Now one of the things
that you wanna do is, you wanna smile when you are on the phone. Sometimes, we don’t realize this, but we can get too tense and too serious, so what I like to do is
actually have a mirror right next to me. So when I pick up the phone,
I’m talking to somebody, it always reminds me to smile. If I look at my facial
expression and I’m not smiling, chances are my tonality is too serious. So I wanna kind of be nice
and be friendly, right? And just remind myself. Tip number two, always
have an introduction that you practice. It depends on what you do
and depends on where you are. If you are running your own business or you’re just a student, either
way, doesn’t really matter. When you are speaking on
the phone, you wanna have a greeting that you kind
of memorize and practice. So you might say something like this, as simple as hi, this is, your name. So in my case, hi, this is Dan. Kind of casual, informal. Hi, this is, your first name. Hi, this is Dan. Very simple, or if you’re
in customer service, in customer support, you’re in business and you might use your full name. So your first name,
including your last name, and then you might end with a question. So it sounds something like this. Hi, this is Dan Lok. What can I do for you? That also works. Another thing that you could do, which is usually how I answer my phone is actually using my
first name, last name, and then speaking. So it sounds something like this. Dan Lok speaking. Then right there, they
know they’re talking to the right person. Now I’m not talking about
your best friend calling and say, “Hey, what’s up, brother? “What’s up, sister?” That’s not what I’m talking about. I’m talking about in certain
setting that you are required to speak clearly and professionally. That’s what we wanna do. So Dan Lok speaking. Boom, proper greeting,
practice it multiple times. Tip number three. How you say it is more
important than what you say. Tonality, it’s very, very key when you’re talking on the phone. Your native language, if
English is your second language or third language, your native language might have different tonality. So you need to learn how to communicate, have the proper rhythm. So let me give you a
simple, simple example, just what we did right there. Let’s say, what can I do for you? Just one line. I’m gonna do it three different ways. Comment below and you tell me what message am I communicating? What I am I saying? What emotions am I using? So first one. What can I do for you? What can I do for you? What can I do for you? Do you hear the difference? It’s the same line, but how you say it is very, very important. So when you’re talking on the phone, sometimes you wanna pay
very close attention. Sometimes you want to
not say certain words and certain phrases using
your monotone, right? The language that you always use. If you speak Korean, you speak Japanese, you speak Indonesian, it doesn’t matter. You can see people who
speaks with an accent, which I do, I still speak with
an accent, but that’s okay. The important thing is people understand what you’re talking about. Tip number four, slow down. Speed kills. I know when you get
nervous, what do we do? You speak faster instead
of slowing it down. You almost subconsciously
don’t want people to hear what you’re saying
because you’re embarrassed that, oh, maybe I will sound stupid. Maybe they don’t understand. So instead of slowing
down and being more clear, you do the opposite. Now you’re speeding up so to
make sure they don’t hear you. Don’t do that. When you practice and you wanna
speak fluently, slow down. You notice when I am doing videos, if you watch my other videos, I slow down, especially on the phone. I listen, I ask questions,
and I slow down. And that’s how you speak with confidence and conviction and clarity. Don’t just speed up and
say you get nervous, no, slow down. Take a deep breath, it is okay. And if the other side,
they don’t understand, you can repeat yourself
and just say it again and there’s certain words, and I still, there’s certain words that I pronounce that may not be 100% accurate. I will slow down and repeat it again and do it again and that’s perfectly fine. Tip number five. If there are words that
you are struggling with, that you’re struggling
with, maybe certain words that are a little bit longer
in English language, right? In English language, see. Slow it down, practice it multiple times. So you can take a word
that you’re struggling with and just say it again and again and again. And you can even go to Google, you can type in Google Translate
and just click the voice and you can hear, oh, this is
how I would pronounce the word and you say it again and again and again. I used to do that, practice
it hundreds of times because you wanna get rid of the fear. Instead of not using the word, that, oh, that’s the word that
I’m saying it wrong. No, use the word,
practice, and then use it. And after awhile, you get the confidence and boom, now you have a new vocabulary that you could use in the
day to day conversation. In term of speaking English, on average, we use about three to
5,000 words, all of us, again and again and again. So by adding more words
to your day to day use, kind of your treasure box,
it expands your context. I believe when you’re learning English, it’s not just learning the language, but you’re learning the culture. I’ve been very fortunate. I immigrated to North America
when I was 14 years old, and my first language was
actually Chinese Cantonese. I also speak Mandarin ’cause
my mom is from Taiwan. So I’m a mix between Hong Kong and Taiwan. So Cantonese is my first language. My second language is Mandarin, and my third language is English, and I’m glad I learned
the English language because now by doing
business internationally, but just doing business in North America, by understanding a new language, I also pick up a lot of new philosophies, learning about the culture,
how business is done in a Western world. So then I have the best
part of both worlds. I understand the culture from the East and also combine the
management, the thinking styles in the West, and this is
how I conduct business, and that’s how I run my life
because I learned a language, and now I’m able to expand my wisdom and expand my knowledge base. Does that make sense? So those are the five tips. Now if you want to learn
more about communication, I teach what I consider a world class, probably the best class in the world, a virtual program on communication, on how to talk to people on the phone, how do you overcome the fears and what do you need to say
and how do you need to say it in order to speak and communicate
your ideas on the phone? Not just giving you the skill set, but how to turn that skill
set into an income stream. If you wanna learn more about
it, click the link below and check out my free training.

100 thoughts on “Speak English Fluently – How To Answer The Phone

  1. Great advices Dan! I came to US at age 21 so your teaching is very applicable to me. Tips I frequently used in business call, presentation or video recording are slowing down properly, writing rough script and practicing in advance if possible. Be patient because things just get better over time. Thanks for what you have taught in your courses and videos, they can really lead to success!

  2. You are one of the most kindest men on the planet Dan. Think of how many people you help on a daily basis. Think of how many jobs you create. What i love about you is you want to change the world for the better and that is rare to find in people. Everything that you say is spot on and I have a lot of respect for you.

  3. Thank you for this video. It's really important to communicate properly on a call. Sound natural not like you are reading a script.

  4. Dan!!! I feel this is just for me because perhaps you remember I train new hires at a call center week to week. I'm definitely going to refer them all to you! Thank you so much! I'm excited about this so much! I'm super grateful for you!!

  5. thank you Mr Dan for making this video at least now I know why I failed my interviews when I was interviewed in different call centres " I'm talking too fast"

  6. Hi Dan, thank you so much for these tips. Can you make a video about tips on Job Interview? I know you can help me on this. Thank you so much again. Regards from Asia. 👋

  7. Have an idea that you want me to make

    a video about? Want to ask me a question

    about business, life, or success?

    Comment below. I will consider making

    a video.

  8. I love tip 1. Placing a mirror in front of you while on the phone to see yourself and remind yourself to smile to keep the positivity is powerful!

  9. I made a 2d animated video for fiverr and I still afraid to post it on fiverr
    because I am nerves
    I also added my voice but as I am from Pakistan so my voice over too bad.

  10. Great video Sifu! I'd like to see more of these kind of videos about social life from you. Even though, I appreaciate your videos about copywriting but It'd be wonderful if you also make that kind of videos as well. For instance, how to behave in job interviews (how to sit down, speak etc.), or how to increase our self confidence, how to increase our esteem among people etc. these kind of things will help not only to copywriters but everyone. Thanks again.

  11. I can speak great English. In fact you could say I’m basically fluent 😉 Started learning from a young age you see. Although it does help that almost everyone in my country speaks fluent English too, lol.

  12. You speak many languages that is great!! Iove to hear it. I also speak more then one language and I am very proud of it.

  13. Don't focus on the tool that will get you to your goal – focus on the goal itself
    In that way, you won't hider yourself from using those tools

  14. Hello from Indonesia Mr Dan

    How to try focus in one idea for begin a business ?
    How to stop trying looking for what people didn't ?

  15. I think this video is just made for me.

    Today morning, I Booked a call with an HTC entrepreneur called Sam Hong. I am kind of struggling in English. Somehow managed. But I'm still nervous of speaking English with influencers. This video gave a guide for me. Thank you Sifu Dan

  16. Thank you so much for your tips…
    I have a question ..
    If When you thinking about college English and just it free talking English
    Which does a good way for English learner…?

    In my case,
    I do Easy and useful free talking English more than college English.

  17. I subscribed your channel 3 month before and today I got time to watch your video and can't stop watching your video for 2 hours such a great and information video thank you so much

  18. As easy as this topic might seem I discovered that I had a few corrections to make I learnt three things today…tonality, Smile, Slow down…

    Thank you sifu🙏

  19. I learning english and I fell like I am very close to the fluency. The only problem it is that don't have anyone to practice. I live in Brazil and dan's content make a huge difference in my improvement

  20. Me: (picks up phone) – Hi, this is Dan!
    Person On Other Line: – Um….?
    Me: I'm so sorry, my bad. (hangs up phone and cries)

  21. I have a question for you. How do you relax on a busy schedule? Everytime I try to relax I feel like I'm wasting my time. Is this problem something you have struggled with before? If so, what did you do to fix it?

  22. People, in general, need to learn how to speak. Many foreigners are more competent in English than English native speakers in the US. Great tips for EVERYONE!

  23. Negative just learn Mandarin and Spanish. 🥁🥁🥁🥁❤️🥁🥁💯💯💯™️™️™️

  24. I was speaking very very fast before, really felt not confident when I speak English. But since I joined HTC, I have to make money speaking on the phone. I was thinking like: "WOW, if people can't listen to what I am saying, how can they buy my product". Because of that, I practice to speak slow, word by word. Now I am so confident closing $10,000 packages haha. Thanks SIFU!

  25. I guess the topic you covered in this video is very basic and very useful at the same time, if I discuss the video's best tip then it might be probably the smile when you are talking on the phone as you can's show the body language so the only option left is the tone and the words well thanks for covering this topic and enjoy your day for comment section readers

  26. Dan, Thank you!
    English is my fourth language, I like all the five tips especially the first one, it is helpful even to those who speaks English as their first language.

  27. Hello this is Consistency Massage, My name is Hernan Sanabria & to whom do I have the pleasure in speaking with today.

  28. Make more videos about how to speak English fluently please. They're really helpful.🙏🙏🙏🙏🙏🙏

  29. One of the best videos I've watched in a while. Love ur work Dan. This video was really helpful for me because it helps me on a very personal and professional lvl. Thanks a lot dude.

  30. Dan my guru, you are hope. And, a proof that humanity does exist even in businesses contrary to what fence sitters are trying to make us believe! You and Gary V are so different but both touches our core. Simply beautiful and uplifting! Pranam.

  31. Master Im working on a Health Insurance call center outbound. Its way way different and easier when people call you. But how do I call them? Please help in only getting paid per commision and I havent made a single sale jet this mounth and im running almost out money. Please make a viedeo about Outbond Calls Sifu

  32. The first tone of "what can I do for you" sound like Excited and full of happiness

    2nd one is more like serious mood

    3rd one is pleasant, humble & convincing

  33. Thanks so much for the awesome video Dan 🔥 This will definitely help me Grow my Business and Become Wealthy!! Keep it up! 💯💯🙌

  34. This is what I'm struggling with no matter the language. My real-time communication skills (or lack thereof) are basically the reason I cannot get to see myself as a business person. I feel like I have trouble deciphering spoken language (you can ask "what?" only so many times before it gets rude) , and I can't help but try to speak overly logically and precise, which makes my speech slow, convoluted and completely ignorant of the "natural", human flow of a conversation.
    This makes me see my future only in online businesses of any kind where I could hide behind the written word, graphics or carefully pre-recorded messages. Anyone else feel the same way?

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